Terms and Conditions
Your payment can be made by Visacard or Mastercard and other major credit / debit cards. Your order will be processed as soon as the payment is cleared.
Delivery and Dispatch Details
Physical items are dispatched within two weeks of payment approval. For Australian orders, Postage, Insurance and handling is calculated by our site and each item will be delivered by Australia Post Registered Mail (signed for and Insured) within Australia, and similarly, internationally we use a combination of International signed for, Air Mail Insured and EMS Express Courier Insured. Our site will calculate, in checkout, the prices for shipping that apply to other countries.
Warranty and Refund Return Policy
Please choose your products carefully, as we do not refund processed and despatched orders unless they are compromised in some way or unless otherwise stated. Returns are only available for despatched orders that contain supplied goods that are wholly or partly defective in appearance, incorrectly packaged or sent in error by fault of Goleby's Parts, or the goods fail to operate in accordance to their specification or duration period.
Should the need arise to return a product or products please advise us by phone 0421 087 507 or email us at firstname.lastname@example.org within 7 days of the date of receipt of your order. Goleby's Parts will resupply your order promptly or any part thereof freight free in instances upon receipt of the returned goods which are in error by fault of Goleby's Parts or obviously defective from manufacture.
Warranty returns which are in question of being faulty in appearance or performance by the customer are subject to our initial inspection and will be forwarded on to our supplier for a full warranty claim. If an immediate substitute part is required, the replacement item plus freight costs will be need to be purchased by the customer again until the warranty claim can be fully processed by our supplier.
In the event of an exchange part return, warranty claim credit or refund we will contact the customer directly either via phone or email for details of reimbursement preferably using secure online bank to bank transfer method.
To assist us with any returns please provide us with the following details: your full name and address, product details, invoice number, date of purchase, and the reason for return. Upon receipt of this information we will contact you with the preferred method of goods return if the item cannot be returned by post.
Goleby's Parts collects information through our website at several points. We collect the following information about primary visitors: Full Name, Address, Phone Number, Email Address and Product Orders.
We collect this information through the use of the shopping cart software. The information is collected voluntarily. To receive our products and services, your personal details are mandatory so that we can contact you and mail products to you.
We do employ cookies. A cookie is a small text file that our web server places on a user's computer hard drive to be a unique identifier. Cookies enable Goleby's Parts to track usage patterns and deliver customized content to users. Our cookies do not have an expiry date. Our cookies do collect personally identifiable information. This is so your orders can be tracked when revisiting the website.
The information collected by Goleby's Parts will be used for mailing and contact purposes only. We will not supplement information collected at our website with data from other sources. We may share data with the following third parties: our merchant credit card provider(s) for processing payments. These third parties will use the information as follows: for the processing of orders finalised using a credit card.
We offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.
Access to Information
Goleby's Parts maintains the accuracy of the information listed in the databases. Users may access their own personal information and contact us about inaccuracies they may find by emailing us from the details on the 'Contact' page. Users may delete their information from our database by emailing us as well.
If problems arise, users may contact Goleby's Parts by email or phone as shown on the 'Contact' page. We are committed to resolving disputes as soon as possible.
Data Storage and Security
Goleby's Parts protects user information with the following security measures:
- our servers run with secure firewalls
- other technology and procedures are used to protect your privacy