Customer FAQ's

 

How Long is my Quote/ Draft Valid For?

 

All quotes and drafts supplied by Goleby's Parts, are valid for 7 days after being sent by a sales representative.

 

Can Goleby's Parts Send Internationally?

 

Goleby's Parts can send parts internationally, we do need to process International orders

manually & require the following information to generate a profile for you;

 

      • Full name
      • Email address
      • Shipping address (inc postcodes, regions etc)
      • Contact number
      • A list of parts you are after including part numbers, colours, configurations where possible. (links are even better)

 

Haven't Heard anything Regarding my Order?

 

Our Aim at Goleby's Parts is to notify you ASAP via email or phone, if there are any items

that are NIL stock. If you haven't received any communication, please check your voice mail

& junk folder. If you still have no communication, please send our sales team an email at

sales@golebysparts.com.au

 

Out of stock? Backordered?

 

What does this mean?

 

When an item is not in stock when placing an order, it becomes backordered with Goleby's

Parts, by making payment in full on that item it is securing you position in a queue for when

that item comes back into stock.

 

Why does my ETA keep changing?

 

ETA's are given direct from suppliers & we have zero control over them. If the ETA you were

given has passed, not to worry everything is ordered & will not receive any updates until it is

here at the shop. As soon as we receive the items, our dispatch team are getting them out

within 24 hours

 

What Happens to My Order if an Item/s are Out of stock?

 

If you place an order with Goleby's Parts & one or more items are out of stock, we will pick everything that is in stock & put aside, you will be notified of the missing items with as much information that we have at the time. Once your order is complete, we will send you tracking information.

 

** PLEASE NOTE IF YOU REQUIRE YOUR ORDER TO BE SENT BEFORE IT IS COMPLETE, ADDITIONAL SHIPPING CHARGES WILL APPLY**

 

 

Am I Entitled to any discounts or offers for the Delays?

 

Goleby's Parts aim to offer the best pricing from the time of purchase, if your order has

been deemed as delayed, Goleby's Parts will upgrade your order to express post, out of

good will.

 

** PLEASE NOTE INTERNATIONAL ORDERS ARE ONLY ABLE TO BE SENT EXPRESS & NO FASTER OPTIONS ARE AVAILABLE**

 

Getting Back to your Enquiry During Covid

 

Goleby's Parts stive to get back to our customers as soon as possible. Like many online

businesses we have experienced large amount of growth with enquiry & sales. Our enquiry

is answered from oldest to newest, if you have not heard from our sales team, do not worry

you have not been forgotten but most likely further up in the queue. So we appreciate your

understanding & patience.

 

Dispatching Your Order During Covid & Busy Periods

 

Much the same as enquiry, order number have greatly increased since the start of covid. Our

dispatch team's goal is to send your order ASAP, if we are missing any items from your order

we will be in contact with you, with as much information that we have access to.

 

**PLEASE NOTE LARGER ORDERS (VALUE OR NUMBER OF ITEMS) USUALLY TAKE LONGER TO PICK,

PACK ETC, PLEASE ALLOW ADDITIONAL TIME FOR LARGER ORDERS TO BE PROCESSED &

DISPATCHED**

 

How Do I Contact Customer Service?

 

Sales Related questions / enquiry / Issues with Orders


Non Sales Related Questions & Enquiry


** PLEASE NOTE INSTAGRAM IS NOT CHECKED REGARDING QUESTIONS & ENQUIRY**

 

I Need to Update an Order

 

As your order progresses from being placed, we will update you with any delays & tracking

information as soon as your order is on its way to you! If you have made any mistakes (e.g.

wrong address) please send an email to our sales team at sales@golebysparts.com.au &

please include your invoice number in the subject

 

Can I Add to My Order?

 

Unfortunately once an order has been placed or finalized from a draft, we are unable to

adjust or modify it. We recommend taking extra time to ensure you have everything you

need before placing order.

 

**PLEASE NOTE IF YOU PLACE ADDITIONAL ORDER & SELECTING PICK UP AS A REQUEST TO

COMBINE IT TO AN OLDER ORDER, IT WILL BE CANCELED & WILL NEED TO BE PLACED AGAIN WITH APPROPRIATE SHIPPING**

 

Where is My Tracking Info?

 

All orders are shipped from Goleby's Parts in Toowoomba, Queensland, Australia or drop

shipped directly from suppliers or manufacturers. As soon as tracking information is

available, you will be sent an automated email with that information.

 

**PLEASE CHECK JUNK / SPAM FOLDERS - SOME EMAIL PROVIDERS ARE KNOWN TO FORWARD

AUTOMATED EMAILS TO JUNK/SPAM FOLDERS**

 

There Has Been No Scan's on My Tracking?

 

Some shipping providers from experience can be "not the best" at updating scans. It is not

uncommon for no scans to be done & orders to arrive. You are welcome to use your tracking

number & call the appropriate shipping provider with updates.

 

How Long does Shipping Take?

 

Shipping has lots of factors in relation to how long it can take like; location, shipping

company & sometimes size. If you have ordered a bulky, out of stock item or live in a

remote/ rural location, shipping times may take longer.

 

Is the item in Stock?

 

Goleby's Parts Endeavor to keep as much stock on the shelf as possible at all times, at the

product's manufacturer's facility. Items, sizes, configurations colours & availability can be

more desirable than others & can cause them to sell out faster than others.

 

** IF YOU REQUIRE ITEMS IN A SPECIFIC TIME FRAME PLEASE CONTACT US BEFORE PURCHASING**

 

My Package arrived Damaged / Received Faulty Parts

 

In the event your order arrives & is damaged or is faulty. Please follow the following steps to

ensure we can best help you resolve the problem;

 

      • Contact us with your order number handy
      • Keep all items & all packaging
      • Take detailed photos of the damaged/ faulty items & or packaging
      • Goleby's Parts will forward any photos and information to the relevant shipping company or
      • supplier & await instruction
      • Please DO NOT send any items back to Goleby's Parts or supplier unless requested

 

Need to Return my Order

 

Goleby's Parts request that you please choose your products carefully, as we do not refund

processed and dispatched orders unless they are compromised in some way or unless

otherwise stated. Returns are only available for dispatched orders that contain supplied

goods that are wholly or partly defective in appearance, incorrectly packaged or sent in error

by fault of Goleby's Parts, or the goods fail to operate in accordance to their specification or

duration period.

 

Should the need arise to return a product or products please advise us by phone 0421 087 507

or email us at info@golebysparts.com.au within 7 days of the date of receipt of your order.

Goleby's Parts reserves the right to cancel, at any time before delivery and for whatever

reason, an order that it has previously accepted. Goleby's Parts may do this for example, but

without limitation, where;

 

Goleby's Parts suppliers are unable to supply Goods that they have previously promised to

supply;

An event beyond Goleby's Parts control, such as storm, fire, flood, earthquake, terrorism,

power failure, war, strike or failure of computer systems, means that Goleby's Parts is

unable to supply the Goods within a reasonable time;

Goods ordered were subject to an error on the Website, for example, in relation to a

description, price or image, which was not discovered prior to the Order being accepted

 

I would like to Cancel my order

 

Once Goleby's Parts or a supplier has shipped an order it cannot be cancelled. Please refer to

"I need to refund my order" above for instruction. If an item is specifically ordered/ special

order/ specific for application (or words to that effect) it cannot be cancelled.

If an item on your order is on back order, not a specifically ordered/ special order/ specific

for application (or words to that effect) & has not been shipped please refer to our "How to

Contact Customer Service?" & discuss options with our sales team.